Maison Albar, Le Vendôme engaged Ewattch to modernize the technical management of its property as part of a broader initiative to streamline and standardize operations across the hotel group.
In a 5-star hotel, energy efficiency cannot be considered separately from the guest experience. Room temperature, air quality, availability of amenities, and the responsiveness of the staff: every detail matters.
With Ewattch, the facility gains a clearer overview of its systems and a building management system capable of centralizing data, integrating existing equipment, and laying the groundwork for a management approach that can be replicated across multiple sites.
Objective: to balance guest comfort, energy efficiency, and consistent management of a hotel portfolio.
Background
A multi-location hotel group with high standards
Maison Albar — Le Vendôme is part of the world of 5-star hospitality, where the quality of service depends as much on the warm welcome as on the reliability of the behind-the-scenes facilities.
But the challenge extends beyond a single property. For a hotel group, each location has its own unique characteristics: different buildings, facilities, technical constraints, uses, and levels of maturity.
In this context, the BMS should enable more effective hotel management, while also laying the groundwork for a more consistent and easily replicable approach across a portfolio of properties.
The challenge
Comfort, compliance, and technical complexity
For a luxury hotel, building management involves striking a delicate balance: ensuring guest comfort, controlling energy consumption, and complying with regulatory requirements.
The Maison Albar, Le Vendôme featured a comprehensive technical infrastructure, with multiple systems to monitor and various operational functions.
The main challenge was to bring these systems together under a clearer vision, without starting from scratch and without making the teams’ day-to-day work more complicated.
The goal was to make the building more intuitive, easier to navigate, and simpler to manage, while still accommodating the constraints of a hotel in operation.
“No two hotels are alike. We need to find a way to showcase a wide variety of amenities on a single platform.”
Jean-Pierre Lidec
Head of Operations and Technical Expertise, Centaurus Group
The solution
A Class A building management system that is interoperable and user-centric
Ewattch has deployed a comprehensive GTB solution designed to integrate with the existing infrastructure and meet the operational requirements of a 5-star hotel.
The solution enables the centralization of data, the monitoring of technical equipment, the tracking of alerts, and provides teams with a clearer overview of the building.
It is based on several complementary components.
Under-reporting by usage
Track energy consumption by area and by use to better understand the hotel’s energy usage and identify areas that require monitoring.
Smart control
Adjust heating, air conditioning, and ventilation based on occupancy, usage, and comfort needs in different areas.
Comfort & Air Quality
Monitor comfort levels in guest rooms and common areas to maintain a ambiance and pleasant ambiance .
Water Management
Monitor the building's water usage to more easily identify abnormal patterns and prevent operational inefficiencies.
Centralized monitoring
Consolidate data, equipment, and alerts into a single interface to give teams a clear overview of the building.
Total interoperability
Integrate existing systems to centralize relevant information and manage the building without starting from scratch.
A smooth rollout in two months
Despite the wide variety of equipment and energy sources, the building management system was deployed in two months using a structured approach: analysis of the existing infrastructure, installation of sensors and gateways, integration with business systems, and finally centralization and monitoring via EwattchCloud.
This phased, non-intrusive approach allowed the hotel to continue operating without disruption.
The benefits
A building management system integrated into the teams' daily routines
Improved control over customer satisfaction
Staff now have a better overview of temperatures and comfort levels in the hotel’s various areas. Discrepancies are easier to spot, allowing them to take action more quickly before guests notice any discomfort.
Field teams breathe a sigh of relief
Key information is centralized in a clear interface that is easier to use on a daily basis. Teams spend less time trying to pinpoint the source of a problem or performing numerous manual checks, and can focus on actions that actually make a difference.
Decisions that are easier to make
The data provides a better understanding of how the building operates, helps identify areas that require monitoring, and allows for the prioritization of necessary actions. This gives the hotel greater clarity in managing its systems and makes it easier to make informed decisions about improvements.
More responsive maintenance
Alerts make it easier to detect technical anomalies and enable teams to be notified more quickly in the event of deviations or malfunctions. This helps minimize delayed responses and reduce the impact on operations.
Occupancy-based control
The building is better adapted to the hotel’s actual rhythm and the use of its various spaces. As a result, the guest rooms, common areas, and technical zones can be managed in a more coherent manner, rather than according to a one-size-fits-all approach.
The result
Centralize without adding complexity; manage without compromise
With Ewattch, Maison Albar’s Le Vendôme has a centralized management solution designed to meet the demands of the luxury hospitality industry and address the challenges faced by a multi-site group.
Building management systems (BMS) provide clarity, comfort, and operational peace of mind, benefiting both staff and the customer experience.
It provides a better understanding of how a facility operates, while laying the groundwork for more consistent management across multiple hotels, without losing sight of each location’s unique characteristics.
The result: a more user-friendly, more comfortable hotel and a more structured approach to managing a hotel portfolio.
